Frequently asked questions

THE FARM

Why should I buy my veggies from Village Greens?

Because they taste amazing! Our vegetables are local, seasonal and grown in soil rich in organic matter and balanced in minerals. They are also picked, packed and delivered in the space of a few days, rather than weeks for supermarket produce. All this is important not only for flavour, but for your health, for the land, and for the sustainable livelihoods and communities you’ll be helping support. 

Is the farm certified organic?

The vegetables on our farm are grown organically, but we are not (yet) certified organic. We do not use any chemical pesticides, herbicides, or synthetic fertilisers, but we have currently chosen not to go down the route of certification due to added cost compared with the small size of our operation. We like to think of ourselves as community-certified. We aim to be transparent about our practices and our farming values. These include a holistic approach to soil health, including regular soil testing and use of organic-based amendments. Our pest and disease management includes frequent crop rotation, fostering biodiversity by growing a wide range of crops, and occasional use of specific organic applications that would be allowed under a certified organic system.

If you’d like to chat more about our farming practices, please drop by and see us at Willunga Farmers Market on Saturdays between 8am and 12.30pm, or contact us here

 

How come I can’t buy cucumbers (and tomatoes etc) all year?

Truly seasonal eating can take a bit of getting used to. While we do use greenhouses to bring you more of what you love over a longer season, we don’t artificially heat our greenhouses. This means that even our favourite vegetables need to take a break for part of the year. This necessary break helps support a healthy soil ecology by allowing us to grow cover crops or crops from different botanical families over the winter.

As our field crop varieties change throughout the year, different minerals are mined from and returned to the soil with each planting. Plant-specific disease is given a chance to die off, and pests can’t get too comfortable. In this way, growing seasonally strengthens our organic system.

As we get used to eating only the vegetables that are in season for our climate, we find ourselves appreciating each one all the more. We get excited for the first crisp broccoli of winter, and early summer’s juicy cherry tomatoes have never tasted so sweet. We encourage you to give this way of eating a try! Our recipes sent to email subscribers can serve as inspiration.

Do you grow everything you sell?

Everything we bring to Willunga Farmers Market is grown by us, at our farm in Aldinga. We plant it and nurture it, then we harvest it, wash it, pack it and bring it to you the very next day.

Our online customers have the option to order some extra items that are produced by farmer friends of ours. These include Falkai Farm pastured eggs, and apples and pears from McCarthy’s Orchard. Other seasonally available items include bread, organic olive oil, fresh berries and fruits from the EcoVillage orchard.

We also sell some certified organic vegetables (e.g. potatoes, sweet potatoes and onions) when we don’t have them growing in our fields. Any item that comes from elsewhere are flagged as such on the ordering system. We are fully transparent about where anything not grown by us comes from.

 

How do I pay for my veggies?

We currently have two options for making payment. You can use PayPal or a credit card at the time you make your order, or you can pre-purchase credit that will be applied to your account.

If you’d like to pre-purchase credit for the season, great! We love this. Pre-payment gives us the critical cashflow we need before each growing season gets underway, and it simplifies your ordering each week. As a thank you, we will extend a 5% discount for $500 pre-payment and a 10% discount for $1000 pre-payment. Each week when you log in to order, you will see the amount of credit remaining on your account.

To set up credit, log in to your account and go to My Wallet, then Wallet Topup. Here you can add a prepaid amount and pay for it using your credit card or paypal account. You can also do a direct bank transfer if you would prefer – contact us if you are interested.

 

I forgot to add something to my order! Is it too late to change it?

Unfortunately, yes. To reduce the amount of administrative time we are spending, we aren’t currently allowing double orders to add products etc.

 

What is the “Farmers’ Choice” box?

It’s a crate full of delicious mystery! Each week, we curate the best variety of produce that the time of year has to offer. For $35 you’ll get a mix of items that changes every week throughout the year. You can expect some fresh greens, some root veg staples, and a rainbow of other in-season produce. It’s enough for an average couple or small family for the week (though if you eat as many veggies as we do you may want to add to it!).

If you’re new to Village Greens, we recommend starting with a Farmers’ Choice box to get an idea of the variety and quantity we provide. Some customers have continued to choose this box every week for years, and love the element of surprise and the creativity it encourages in the kitchen.

You’re more than welcome to add extra items to your Farmers’ Choice box, as you desire. Just select these when you make your order online.

If you have an intolerance or a strong dislike for certain vegetables or plant families, it’s probably best to make a custom order so you can be sure to get only the items you really want. For logistical reasons we are unable to switch out items in the Farmers’ Choice box.

 

ORDERING & DELIVERY

For current delivery locations, pickup points, and delivery days, see here

Is there a minimum order value?

To make it financially viable for us to offer delivery, we have set minimum order amounts as follows:

Pickup points: $25 minimum

Home delivery: $30 minimum

 

What are your delivery fees?

Our standard fees are as follows:

Home delivery: $6.95 (free over $75)

Pickup point delivery: Free

 

Do you offer free delivery over a certain amount?

Yes! Over $75 for home delivery or pickup points will receive free delivery 🙂

 

What happens if an item I’ve selected doesn’t get delivered?

Occasionally, there is a problem in the field or at harvest and we’re not able to meet your exact order. When this happens, we may substitute a very similar item (e.g. red beetroot for mixed beetroot, curly kale for Tuscan kale). Otherwise, we will credit your account for the value of the missing item, and we’ll indicate what you’ve been credited for on a card attached to your order.

If there is a problem we haven’t picked up, please send us an email at orders@villagegreens.com.au and we’ll do everything in our power to fix it.

How do I prepare for delivery?

We ask that you pretty please put out a chilly bin/esky, box or crate in an accessible place (e.g. front porch) for us to pack your veggies into. We cannot leave behind our crates, because we need these every week (for harvest!).

If it’s a hot day and you won’t be home to bring your veggies inside right away, it’s a good idea to leave out some ice packs and make sure there’s a shady place for us to leave your delivery.

If you’re collecting from a delivery hub, your order will be in a cardboard box. Please reuse/recycle these at home as we are unable to re-use them for packing orders at this time.

 

I don’t live in the delivery areas or near a pickup point – how can I access Village Greens’ produce?

If we don’t deliver to your suburb and you’re not near enough to a pickup point, you can buy our veggies from Willunga Farmers Market on Saturday mornings.

Otherwise, we encourage you to get together with some neighbours and friends to request we create a new pickup point! We’ll need to deliver at least 5 regular weekly orders to warrant a new pickup point. You’ll need to provide a shady, undercover space where we can drop off the veggies, and be willing to meet your neighbours 🙂

If you’d like to discuss starting or hosting a new pickup point, please get in touch.

 

OTHER

How can I give feedback?

We love feedback – positive or constructive, it all helps. Please send us an email at grow@villagegreens.com.au. We are busy farmers with families, so greatly appreciate no phone calls or texts outside of business hours. You’re also welcome to come and see us at Willunga Farmers Market for a chat.

 

How can I learn about what’s happening at the farm?

Please sign up to receive our weekly email  (scroll to the bottom of this page to sign up). This is where we share the latest happenings and developments at Village Greens, as well as photos of the market garden and seasonal recipes. If you have ever made an online order with us, you will automatically receive this email, as well as the weekly produce list (though you can unsubscribe at any time).

 

Can I buy your veggies without any plastic packaging?

We hear you! The majority of our produce comes without any plastic. We are transitioning to using cellophane bags for salad mixes and bags of microgreens, and if you recieve these items please transfer them to a different container (e.g. tupperware) when they get home, as the cellophane doesn’t keep the greens fresh for long.

Other items, like bags of potatoes and onions, come in brown paper bags. Tomatoes are packed in in BioPak biodegradable punnets or boxes.

We are currently working on a plastic free solution to our carton liners, so watch this space 🙂

 

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